Our TEAM
Learn more about our team & our passion for creating unforgettable vacation experiences.
Jackie
Co-Founder & Director of Homeowner Success
Jackie is the heart and guiding force behind PNW Concierge. With a background in concierge services, a global travel résumé, and a deep love for the Pacific Northwest, she co-founded the company to bring peace of mind to homeowners and elevated experiences to guests.
These days, she’s the primary point of contact for property owners—offering seasoned advice on everything from furniture layouts to gym equipment, kitchen upgrades to curated welcome touches. She handles vendor coordination, project oversight, listing creation and refinement, and revenue and pricing strategy with the kind of detail that would make a spreadsheet blush. Jackie also keeps a sharp eye on branding, guest experience, and direct booking performance to ensure every home is both profitable and well-loved.
Whether she’s shopping for just the right nightstand, rewriting a listing, or gently suggesting that maybe, just maybe, the neon fish sculpture isn’t quite the vibe, Jackie brings care, clarity, and a healthy dose of humor to every interaction. She’s organized, design-savvy, endlessly resourceful—and somehow still the one who remembers everyone’s Wi-Fi password.
Bryan
Co-Founder & Property Operations Lead
As co-founder of PNW Concierge, Bryan is the engine behind many of the moving parts that make our homes guest-ready and homeowner-approved. With a background spanning carpentry, agriculture, craftsmanship, glass blowing, and full-scale remodeling, he brings a rare combination of hands-on skill and systems thinking to every project.
Bryan leads the charge on pre-opening projects for our new properties, ensuring that each home is not only beautifully staged but also fully functional and thoughtfully prepared for guests. Once a home is live, he tracks and manages ongoing maintenance across the entire portfolio—keeping things running smoothly with a sharp eye for detail and a steady hand in the face of surprises.
He’s also a trusted resource for our team, offering insight into everything from structural quirks to seasonal prep, and helping to troubleshoot issues before they become problems. Grounded, resourceful, and always focused on long-term solutions, Bryan helps us deliver the peace of mind our clients and guests have come to expect.
Madeline
Guest Experience
Madeline brings a wealth of hands-on hospitality experience to her current role in guest communication. With a background that spans everything from housekeeping standards and quality control to on-the-ground guest service, she understands the full guest journey—and it shows in every message she sends.
Having traveled extensively through the Caribbean, Mexico, Canada, and across the U.S., Madeline has developed a deep appreciation for what makes a stay truly feel special. Her time in the field, combined with her eye for cleanliness, organization, and thoughtful details, gives her a unique ability to anticipate guest needs and respond with clarity, kindness, and care.
Now supporting guests remotely while balancing life with a new baby, Madeline continues to be an essential part of the PNW Concierge team. Whether she’s answering questions, offering local insights, or ensuring each stay goes smoothly, she helps create a sense of calm, connection, and trust—before our guests even walk through the door.
Gordon
Property Readiness & Maintenance
Born and raised on Lummi Island, Gordon brings a lifelong love for the Pacific Northwest to everything he does. As a proud Canadian-American, he’s equally at home on both sides of the border—and always ready for an outdoor adventure. His travels have taken him through the Caribbean, Mexico, England, and across the U.S., where he’s joined his sister on a mission to visit every National Park in the country.
At PNW Concierge, Gordon is the steady hand behind much of our property care. He leads pre-stay home inspections with a sharp eye for detail—often spotting opportunities for improvement that enhance both the home and the guest experience. He keeps our storage unit organized and stocked, making sure the right tools and supplies are always within reach. And as a true car enthusiast, he takes pride in maintaining our company vehicles, treating them with the same care he brings to every property.
Whether he’s solving a tricky maintenance issue, prepping a home to welcome new guests, or simply rolling with whatever the day throws at him, Gordon shows up with quiet confidence, reliability, and a thoughtful approach that makes our team—and our homes—stronger.
Axe
Guest Experience
Axe has called Whatcom County home for most of their life, and they bring that local insight to every guest interaction. Whether you’re looking for a hidden beach, a scenic trail, or the best coffee in town, Axe has a recommendation ready—and usually a personal story to go with it. They’ve also explored farther afield, with travels through France, Switzerland, Italy, and the U.S. West Coast, adding a wider perspective to their thoughtful approach.
In the office, Axe is a quiet powerhouse. Quick to learn, eager to help, and always thinking ahead, they’ve made a major impact behind the scenes—streamlining internal systems, anticipating guest needs, and making our operations smoother and more efficient. Whether it’s coordinating details, solving problems, or baking something delicious to share, Axe brings heart, humor, and genuine care to everything they do. They’re a valued part of our guest experience team—and a big part of what makes PNW Concierge feel so personal.
Arlo
Chief Morale Officer
Arlo is our four-legged team member and resident morale booster. This mini Australian Shepherd is always ready for adventure—whether it’s paddleboarding, camping, or romping through fresh snow. Loyal to the core, Arlo often tags along with Gordon on pre-stay inspections and maintenance visits, making sure everything’s up to sniff.
When he’s not out in the field, you might find him hanging out in the office with Axe, offering tail wags, moral support, and the occasional nap break. Friendly, energetic, and full of heart, Arlo reminds us all to enjoy the ride—and never skip a snack.
Jenna
Housekeeping
Jenna has called the Pacific Northwest home her whole life and feels deeply connected to the natural beauty that surrounds us. She’s lived in places like Anacortes, Sedro-Woolley, and Marblemount—each one shaping her love for the outdoors and appreciation for small-town community life. Her early years spent living upriver, alongside time on the islands, gave her a special fondness for both the mountains and the sea.
Jenna brings that same grounded energy to her work. Her cleaning is consistently exemplary—thoughtful, thorough, and done with genuine care. She’s recently taken on added responsibilities in our Skagit County homes, and we’re so glad to have her leadership and attention to detail supporting our team and guests.
Whether she’s paddleboarding, gardening, hiking, or simply enjoying the fresh air, Jenna is always grateful to live where she does—and we’re grateful to have her as part of the PNW Concierge family.
LJ
Housekeeping
Since early 2024, LJ has been a quiet but steady presence across our Whatcom County homes—also stepping in with good humor when shifts change or support is needed in Skagit. Calm, observant, and deeply thoughtful, she brings more than just consistency to her work. LJ takes the time to consider each space: what’s working, what could be improved, and how to make a guest’s arrival just a little smoother.
She’s adaptable, dependable, and surprisingly fierce—qualities that also show up in her MMA training, which she pursues for the challenge, the camaraderie, and the sheer joy of pushing limits. That same drive and focus make her a valued member of our team, with a talent for spotting what others might miss and a quiet strength that keeps everything moving forward.
Wiley
Housekeeping
Wiley was born on a military base in Germany and has lived in Colorado, Arizona, and Idaho before putting down roots in Washington—so he knows about arriving somewhere new and hoping it feels welcoming. That experience underlies his approach to housekeeping.
He’s been cleaning vacation rentals since 2023 and joined our team in early 2025. His approach is straightforward: make it so right that guests don’t have to think about a single thing except enjoying themselves and what the property has to offer.
When he’s not working, Wiley paints, plays piano, reads, and enjoys time with his cat. Someone who finds satisfaction in both creative craft and quiet detail is exactly the person we want walking through a home before our guests.