Learn more about our team & our passion for creating unforgettable vacation experiences.


Jackie, co-founder of Whatcom Concierge, is a real force of nature. With years of experience in concierge services and an extensive global travel history, Jackie founded Lummi Island Concierge and co-founded Whatcom Concierge to help homeowners care for their properties and guests have a relaxing vacation. She has an eye for details and uses her organizational and creative skills to make sure you’re taken care of from start to finish. Plus, she understands what it’s like to be a guest – which means she’s always ready with insights into the local culture so you can make the most of your stay! Jackie provides professional, trustworthy service so you can worry less and enjoy more.


Bryan, co-founder of Whatcom Concierge, is no stranger to diverse projects and experiences. With a wealth of knowledge in carpentry, agriculture, glass blowing, craftsmanship and home remodeling, his insight into your home provides an unparalleled level of detail and problem solving.

With roots all around the US, Bryan brings a wealth of experience to the Whatcom Concierge team. Realistic and driven, he has what it takes to ensure your concerns are addressed quickly and properly.’


Madeline is our incredible lead housekeeper and housekeeping supervisor, and has been working with us for years. She loves to explore the world, having traveled to so many places in the Caribbean, Mexico, the US and Canada. That kind of experience makes her a job veteran!

She’s knowledgeable in the industry and constantly looking for new gadgets to keep our homes clean. She’ll have you falling head over heels for her attention to detail and love for making homes shine brighter than ever. With Madeline in charge, your vacation worries about untidy dwellings can be left behind – you’re guaranteed a spotless stay!


Katie has lived in Washington, SoCal, upstate New York, and London so she knows a thing or two about what travelers may need or may be curious about when visiting. Having lived in various spots around the area, she is able to bring an insider’s view to guests of Whatcom County.

Whether looking for local history, outdoor attractions like camping and snowboarding, or quirky stops along the way, Katie can provide invaluable advice on all the county has to offer. Her appreciation of the outdoors extends well beyond sightseeing as she also will have plenty of tips on van life for those adventurous enough to explore this way.


Full-time Housekeeper. Madison has worked for us occasionally over the years, helping out in our housekeeping department. This summer we were fortunate to retain her for a full-time position. Madison is a hard-worker who enjoys creating a welcoming and clean space for our guests.

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